Potholes form when moisture collects in small holes and cracks in the road surface. As temperatures rise and fall, the moisture expands and contracts due to freeing and thawing. This breaks up the pavement and, combined with the weight of passing cars, eventually results in a pothole.

City of Syracuse is famous for heavy snowfalls during winter. Due to the extreme weather conditions and constant needs of plowing snow in preventing ice formation, potholes appears frequently on all type of city roads. However, Department of Public Work often struggle with keeping up with poor road conditions. When dealing with potholes sighting, traditional methods like phone calls, emails, or  lling out forms on city website to report are sometimes impractical and inconvenient.